Shipping & Returns
Shipping Policy
**Shipping with FedEx**
At Gone Rogue Catering, we trust FedEx to deliver your orders promptly and securely. Here are some important details about our shipping process:
**1. Shipping Options:**
- We offer various FedEx shipping options, including Standard, Express, and Overnight services. You can select the one that best suits your needs during the checkout process.
- We also offer a customer pick-up option free of charge for those who live locally. You will receive an email with details on where to pick up your order within 24hrs of your purchase.
**2. Estimated Delivery Times:**
- Our estimated delivery times vary depending on the FedEx service you choose. Standard shipping typically takes 3-5 days, Express 2 days, and Overnight 1 day. Please note that these times are approximate and may be subject to change based on factors like location and holidays.
**3. Tracking Your Order:**
- Once your order is processed and shipped, we will provide you with a FedEx tracking number. You can use this number to monitor the status and location of your package in real-time on the FedEx website.
**4. Shipping Costs:**
- Shipping costs are calculated based on the weight of your order, your shipping address, and the selected FedEx service. You can view the shipping cost at checkout before finalizing your purchase.
**5. Shipping Policies:**
- It's important to review our shipping policies, including our return and refund policy, on our dedicated page. Please check our Shipping Policies for more information.
**6. International Shipping:**
- For our international customers, we also offer FedEx International Shipping options. Please note that additional customs and import fees may apply, which are the responsibility of the recipient.
We aim to provide a smooth and transparent shipping experience with FedEx, ensuring your orders reach you in a timely and secure manner.
If you have any questions or concerns about our shipping process, don't hesitate to contact us. We're here to help!
Thank you for choosing Gone Rogue Catering for your shipping needs.
Return & Exchange Policy
**1. Eligibility:**
- We accept returns within 30 days from the date of purchase.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition you received it.
**2. How to Initiate a Return:**
- To start the return process, please contact our customer support team for a return authorization.
- Please provide your order number and a clear reason for the return.
**3. Return Shipping:**
- Customers are responsible for return shipping costs.
- We recommend using a trackable shipping method to ensure the safe return of your item.
**4. Refunds:**
- Once we receive your returned item and inspect it, we will notify you about the status of your refund.
- If the return is approved, we will initiate a refund to your original method of payment.
**5. Non-Returnable Items:**
- Certain items are not eligible for return, such as personalized or custom-made products. Please check the product description for details.
**6. Damaged or Defective Items:**
- If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund.
**7. Restocking Fee:**
- In some cases, a restocking fee may apply. This will be communicated to you during the return authorization process.
**8. Contact Us:**
- If you have any questions or concerns about our return policy or the return process, please don't hesitate to reach out to our customer support team.
Please note that our return policy is subject to change, and any updates will be posted on our website.